FOCUS FIREPLACES SHOWROOM: CORONAVIRUS POLICY Update 12th May
Sunday evening saw the Prime Minister make a statement with regards to the forthcoming changes to the “Stay at Home” rule.
We now want to update you with what is happening at our showrooms to keep you in the picture. Currently, showrooms and retail outlets like ours are not permitted to re-open at this stage. However some manufacturing companies are beginning to make a return to work, albeit with reduced staffing and reduced output.
Emails are starting to come through to us from some of our suppliers advising that they are planning a slow and phased return to production starting on the 18th May. However to comply with distancing policies, this will mean that they are operating with a reduced staff, which in turn will mean reduced output. Their plan is to build stock levels up while showrooms remain closed so that when we re-open more items will be available for dispatch.
Ideally we will be able to re-open our showrooms from the 1st June. We have already made a start on adjusting our showrooms and putting things in place that will make them a safer environment for you and our staff, along with sourcing PPE. We will need to limit the number of customers permitted into the showrooms at any one time so we will also be offering an out of hours personal appointment system to help. More information on this will follow.
Where it is necessary for us to carry out home visits for the purpose of servicing, installation work and surveys, we are implementing strict guidelines for maintaining social distancing. This could include a discussion, ahead of our visit, to make arrangements so that the 2m distance is maintained while working in your home. You could possibly leave your house or stay in another room while the work is carried out. Discussions between you and the engineer should take place outdoors or in a well-ventilated room. All our staff will be wearing masks and gloves when in your home. This will all be discussed and organized on our return to work, to ensure we protect ourselves and of course you.
We would like to take this opportunity to say a massive thank you for bearing with us during these unprecedented times and we look forward to getting back to work as soon as we are able.
We will be in touch again soon when we have more information to share with you, until then please stay safe.
Focus Fireplaces York.
FOCUS FIREPLACES SHOWROOM: CORONAVIRUS POLICY 24th March
We have been closely monitoring the ongoing COVID-19 situation and as a result of yesterday‘s announcement our showroom is now closed.
As a company we have a duty of care towards our staff and all our customers and its only right we follow Govt. instructions and suspend business until we have been advised accordingly.
IF YOU ARE ONE OF OUR CUSTOMERS PLEASE STAY AT HOME AND READ THE FOLLOWING INFORMATION CAREFULLY.
- If you have a gas emergency with an appliance that we have installed or serviced please call our senior engineer Steve Byers on 07900 161017 who will advise you on the best course of action to take. (please note this is for emergencies only and he is not in a position to discuss any questions relating to other aspects of the company including orders or information relating to the installations).
- All customers with any orders pending have been temporarily put on hold and all subsequent installation dates have also been postponed for now. Normal business will resume when we are advised that we can return to work. Any deposits taken by Focus Fireplaces for our goods and services are completely safe. All items we have ordered in for you will be stored until we can proceed. We will inform you of all changes to fitting dates once we are in a position to do so.
- All customer with items ordered on a supply only basis:- the showroom and stores are now closed. Once we reopen we will make contact with you and advise you on the progress of your order. Again, any deposits paid are safe and these orders will be fulfilled as soon as we are able to.
- All service work on gas appliance has been postponed until further notice. If you have an emergency with your appliance or you can smell gas please call our senior engineer Steve Byers on 07900 161017 who will advise you on the best course of action to take. **Just to remind you** Steve is unable to answer questions relating to any other aspect of the company.
We would like to take the opportunity to thank all of our staff who continue to be very supportive of Focus Fireplaces and we would also like to let customers know that we do appreciate their support.
Please adhere to the government’s advise and stay at home. Together we can beat this invisible killer.
Thank you for your understanding.
Telephone gas emergencies only ️- 07900 161017