We have been closely monitoring the ongoing COVID-19 situation and as a result of yesterday‘s announcement our showroom is now closed.
As a company we have a duty of care towards our staff and all our customers and its only right we follow Govt. instructions and suspend business until we have been advised accordingly.
IF YOU ARE ONE OF OUR CUSTOMERS PLEASE STAY AT HOME AND READ THE FOLLOWING INFORMATION CAREFULLY.
- If you have a gas emergency with an appliance that we have installed or serviced please call our senior engineer Steve Byers on 07900 161017 who will advise you on the best course of action to take. (please note this is for emergencies only and he is not in a position to discuss any questions relating to other aspects of the company including orders or information relating to the installations).
- All customers with any orders pending have been temporarily put on hold and all subsequent installation dates have also been postponed for now. Normal business will resume when we are advised that we can return to work. Any deposits taken by Focus Fireplaces for our goods and services are completely safe. All items we have ordered in for you will be stored until we can proceed. We will inform you of all changes to fitting dates once we are in a position to do so.
- All customer with items ordered on a supply only basis:- the showroom and stores are now closed. Once we reopen we will make contact with you and advise you on the progress of your order. Again, any deposits paid are safe and these orders will be fulfilled as soon as we are able to.
- All service work on gas appliance has been postponed until further notice. If you have an emergency with your appliance or you can smell gas please call our senior engineer Steve Byers on 07900 161017 who will advise you on the best course of action to take. **Just to remind you** Steve is unable to answer questions relating to any other aspect of the company.
We would like to take the opportunity to thank all of our staff who continue to be very supportive of Focus Fireplaces and we would also like to let customers know that we do appreciate their support.
Please adhere to the government’s advise and stay at home. Together we can beat this invisible killer.
Thank you for your understanding.
Telephone gas emergencies only ️- 07900 161017